Customer Success Manager - Higher Education

The Customer Success Manager is responsible for building strong client relationships to drive engagement, retention, and growth. In this role, you’ll address client needs, identify effective solutions, and collaborate cross-functionally to deliver an exceptional customer experience. As a trusted partner to colleges and universities, you’ll help institutions leverage Lightcast’s workforce analytics and data-as-a-service (DaaS) solutions to inform academic strategy, workforce alignment, and institutional planning. You’ll guide clients through implementation, adoption, and ongoing optimization of our data tools—ensuring measurable impact and long-term success. This role requires a consultative mindset, strong project coordination skills, and a deep understanding of the higher education and labor market landscape.