Job Description
The Customer Service Rep – Healthcare (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. As a Customer Service Rep – Healthcare working from home, you will provide inbound customer support using a call flow guide, help customers resolve basic technical issues, track, document, and retrieve information in databases, offer additional products and/or services and deliver expert customer experiences. Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.
Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. There is also a DailyPay enrollment option to access pay "early," when you want it, paid training and performance-based incentives, and lucrative employee referral bonus opportunities.
About Concentrix
Concentrix is a global technology and services leader that powers the brands of the future, helping well-known brands improve their businesses with technology.