Lead and manage a team of late-stage collections team members focused on minimal skip-tracing.
Handle escalated customer loan issues and provide guidance on resolution of escalated matters.
Provide training to new hire staff ensuring appropriate knowledge of systems and adherence to company procedures and policies.
Lendbuzz believes financial opportunity should be more personalized and fair, developing innovative technologies for underserved borrowers. They are a diverse company with a culture valuing independent and critical thinking.
Reviews accounts in assigned queue to determine next course of action required to resolve the delinquent account.
Utilize various skip tracing techniques and collection strategies to locate right parties
Negotiate payment terms and methods, often requiring probing questions of the consumer in order to better understand potential objections to payment.
Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services.
Professionally communicate with customers to encourage payments.
Maintain trustful relationships while ensuring timely payments.
Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. They are looking for extraordinary talent to be part of their unique and diverse team.
Performing portfolio collections outreach, exceeding goals, and meeting KPIs.
Researching and reconciling misapplied cash and documenting efforts in Netsuite.
Reviewing customer financial position and engaging in policy updates.
Basis is a company that empowers agencies and brands with software automating digital media operations. They have a culture where individuals drive change, with flexible work options across the U.S. and Canada.
Manage a portfolio of customer accounts to ensure timely collection of outstanding balances.
Communicate effectively and professionally with customers to resolve payment issues and reconcile accounts.
Maintain detailed records of communication and payment commitments in internal systems.
Loadsmart is an innovative logistics technology company valued at over $1 billion. They are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight.
Forward Financing is a financial technology company based in Boston, Massachusetts, committed to unlocking capital that fuels small businesses across America. They are recognized as a Best Place to Work and certified as a Great Place To Work®, investing in their employees, technology, and customer experience.
Follow up with customers on open and overdue invoices and escalate complex cases.
Coordinate with Universities, Student organizations, and companies on invoice payments while tracking metrics.
Apply check, Venmo, and card payments, including discounts and refunds, to invoices.
Fresh Prints deeply values the long-term contributions of its team, recognizing and celebrating that commitment. They are an equal opportunity employer and promote diversity, actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.
Manage collections process for customer accounts, including proactive outreach on past-due balances.
Monitor aging reports and work to reduce outstanding accounts receivable through timely follow-up and account analysis.
Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies.
WorkWave provides innovative software and fintech solutions for service professionals. With over 8,000 customers globally, their platform supports various business operations from customer acquisition to payments.
Assist customers with website-related issues via phone, chat, or email, including troubleshooting and training.
Document issues in the ticketing system, collaborate with departments, and correct information.
Identify customer needs, communicate trends, and create concise case notes for issue resolution.
OPENLANE simplifies wholesale for customer success, building an advanced digital marketplace for used vehicles. It is a technology and data company with approximately 5,000 employees across North America, Europe, the Philippines and Uruguay, fostering internal promotions and diverse career paths.
Own end-to-end collections risk management for Flex's credit card portfolio across consumer and small business segments.
Build and maintain collections performance frameworks that surface deterioration signals early and enable proactive treatment.
Synthesize data across sources to segment the delinquent population intelligently and match treatment intensity to recovery probability.
Flex is building the AI-native private bank for business owners, re-architecturing the entire financial system for entrepreneurs. They have scaled from zero to nine-figure annualized revenue, with a clear path to profitability by late 2026 and move fast, ship relentlessly, and operate with extreme ownership.