Own Mixlab’s lifecycle marketing program end-to-end, including strategy, journey architecture, build, QA and ongoing optimization.
Write, design and produce B2C email and SMS campaigns across OTC promotions, refill moments, product launches, seasonal campaigns and one-off consumer initiatives.
Track and report on lifecycle KPIs on a regular cadence, including journey performance, campaign results and contribution to retention metrics.
Mixlab is a fast-growing veterinary pharmacy. Their mission is to provide exceptional care for animals and those who care for them through personalized products and exceptional experiences. They are currently scaling their pet parent audience, and investing in the infrastructure to turn new customers into loyal, long-term ones.
Manage a high-value portfolio of hotel customers across North America, serving as their primary point of contact.
Act as a strategic advisor, leveraging hospitality expertise to provide tailored recommendations.
Identify and drive upsell opportunities while proactively implementing churn reduction strategies.
Cloudbeds is transforming hospitality by building an intelligent platform that powers properties across 150 countries. With over 650 employees across 40+ countries, they are known as the World's Best Hotel PMS Solutions Provider.
Own the full email and SMS calendar across all business units.
Build, scale, and optimize the full automation architecture.
Own the CDP and predictive intelligence platforms as strategic assets.
Sur La Table is a company centered around community, culinary joy, and celebration. New team members are welcomed and inspired by wellness events, inclusive stories, and personal touches.
Provide training to hotel clients on Bookassist systems and set up hotels on the platform.
Answer general support queries from hotel clients over phone and email, troubleshooting technical and operational issues.
Work with CRM and ticketing tools to manage support cases and liaise with sales and account management teams.
Bookassist is a multi-award-winning provider of online booking technology and digital strategy services for hotels. With offices in seven countries and a client base of over 2,000 hotels, the company fosters a professional, open, and collaborative working environment with a strong culture of trust and autonomy.
Create and configure hotel accounts in backend systems, ensuring accuracy and proper branding.
Resolve Customer Operations tickets, including updates to registration cards, authorization forms, and messaging configurations.
Support high-volume rollout initiatives (e.g., scheduling waves, configuration projects) and participate in special projects.
Canary Technologies is revolutionizing the hospitality industry with its AI-powered software, helping over 20,000 hoteliers in 100+ countries to work smarter and improve guest experience. It's recognized as a Deloitte Technology Fast 500™ company, backed by top Silicon Valley investors, fostering innovation.
Create campaigns that deepen a merchant’s appreciation of our software.
Work cross functionally with marketing, account management, merchant success and revenue operations.
Enhance the customer journey through marketing programs including recognition or celebration for key milestones.
Loop is an ecommerce software company serving over 5,000 of the best brands on Shopify. They power critical parts of the shopping experience ensuring customers always have confidence that packages will arrive on time.
Lead the marketing operations and technology function, setting the standard for how campaigns are built and optimized across our client base.
Own HubSpot (CRM, marketing, sales, reporting) end-to-end and build agile, repeatable processes for setting up customer journeys.
Hire, coach, and develop the marketing operations team, including managers and freelance resources.
linqd powers growth for some of the biggest names in the building products industry, helping them connect with more customers and expand market share. They are a 100% virtual organization built on relationships, accountability, and performance.
Lead the organization’s marketing efforts combining strategy, execution, technology, and storytelling to create campaigns that resonate with our audience and elevate the brand.
Build, test, optimize, and send email campaigns for all AMS products and offerings including newsletters, event promotions, membership communications and professional development opportunities.
Track and analyze campaign performance across email, social media, web, and other channels to inform strategy, optimize campaigns, and improve audience experiences.
The American Montessori Society (AMS) is the foremost association championing Montessori education, representing a global network of more than 20,000 individual members. AMS advances quality Montessori practice by setting professional and educational standards. They are classified as a 501(c) (3) tax-exempt, nonprofit organization.
Lead, coach, and develop a team of Customer Support Leads dedicated to delivering exceptional support to hoteliers.
Act as the primary escalation point for complex customer issues, using hotel operations background to drive resolution with urgency and empathy.
Own and drive key support metrics including CSAT, NPS, SLA adherence, and First Contact Resolution, surfacing trends and opportunities to senior leadership.
Cloudbeds is transforming hospitality with its intelligently designed platform that powers properties across 150 countries. As a completely remote team of 650+ employees across 40+ countries, we're bringing together engineers, AI architects, world-class designers, and hospitality veterans.
Responsible for turning Insightful’s customers into vocal advocates.
Engaging our database of users with highly effective campaigns.
Driving expansion revenue.
Insightful is a market-leading platform for employee productivity and workforce analytics. They process massive data sets of usage activity and synthesize them into actionable insights that help managers and employees perform at their peak.
Own campaign strategy across prospect and customer lifecycle.
Develop campaign concepts, write copy, and build creative from brief to send.
Design and maintain a testing agenda driving documented learnings and change.
Brightwheel is the largest, fastest growing, and most loved platform in early education. They are trusted by millions of educators and families every day and are backed by top investors. The team is passionate, talented, and customer-focused and embodies its Leadership Principles in work and culture.
Define lifecycle strategy across prospect, onboarding, engagement, retention, and winback
Own and optimize channel strategy across email, sms, chatbots, direct mailers, and in-app push notifications.
Define messaging framework and narrative strategy that guides channel copy
Winona is a telemedicine company providing HRT for women in menopause. They've built technology in-house, including an EHR and patient portal, and have two compounding pharmacies and physicians providing care via a vertically integrated business model.
Drive adoption, interpret engagement data, and guide institutions in optimizing their communication strategies.
Lead customers through onboarding and implementation to establish a strong foundation for long-term success.
Build strong, trust-based relationships with customers by combining data-driven insights with a deep understanding of their unique challenges.
Mongoose is on a mission to change lives by making conversation intelligence accessible to all in higher education. Their AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide. They value diversity and inclusion.
Write, review, and refine approximately 100 emails per week across a portfolio of Enkore clients with minimal oversight using our custom AI copywriting agents
Write SMS copy that complements email campaigns, maintaining consistent brand voice across both channels
Manage rounds of revisions for high-touch clients, incorporating feedback efficiently while maintaining brand integrity
Lunar Solar Group is an advertising agency that collaborates with consumer-focused brands to identify growth opportunities and implement disruptive marketing strategies. It is a globally recognized growth consultancy, technology studio, and full-service digital marketing agency.
Work directly with customers to design engagement frameworks and connect subscription data to CRM platforms.
Provide input to Product and Engineering on how integrations and data payloads need to evolve.
Codify successful strategies into scalable assets like onboarding sequence templates and churn prevention playbooks.
RevenueCat removes the headaches of building and scaling in‑app subscriptions and is the default monetization platform for mobile. They are a remote‑first crew of 120+, spread across 25 countries, and guided by values: Customer Obsession, Always Be Shipping, Own It, and Balance.
Motivate, coach, and develop professional individual contributors and supervisors who support the customer experience at Rover.
Partner with workforce management at both Rover and BPO partner sites teams to organize, prioritize and schedule work assignments to meet business needs.
Review customer contacts and identify ways to improve the customer experience, as well as own escalated customer contacts and resolve them.
Rover connects pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, they are a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. They were named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal.
Manage and nurture our growing list of interested buyers through our CRM, making sure every contact is tagged, segmented, and regularly engaged.
Craft thoughtful, visually clean email campaigns that share construction updates, milestones, founder-led viewings, and community stories.
Build consistent, value-driven touchpoints that keep leads engaged and emotionally connected to Sanctuary’s story until they’re ready to purchase.
Sanctuary is a US-based real estate development company creating spaces that blend design, nature, and human connection. Their international team of 20+ people includes architects, designers, engineers, and creatives - all driven by one mission: to design spaces that inspire wellness, sustainability, and conscious living.
Own the end-to-end post-sales lifecycle for a portfolio of mid-to-high complexity accounts.
Lead onboarding by aligning on business objectives, defining success metrics, and establishing KPIs.
Deliver value reviews to both operational stakeholders and emerging executive sponsors.
Airship helps world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They empower growth-focused teams to create, test, and orchestrate hyper-personalized experiences across all channels.
Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner
Provide accurate information about products and services while addressing customer concerns with empathy and patience
Document customer interactions and maintain detailed records in our customer relationship management (CRM) system
AUTODOC is Europe’s leading online platform for the automotive aftermarket. A team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology.
Respond to customer inquiries through various communication channels.
Handle inbound and outbound customer calls professionally.
Accurately record, update, and maintain customer information in company systems.
Panoptyc is revolutionizing loss prevention using visual AI and manual reviewers to help retailers detect theft. They operate in over 15,000 markets across the United States and are a fully remote, rapidly growing team.