Senior Manager, Customer Success

Lead a team of Senior CSMs responsible for the day-to-day customer relationships and success planning, driving product adoption, Segment usage, customer satisfaction, and advocacy. Act as the point of escalation for our largest and most complex customers, forming advisory relationships with our customer champions and executive sponsors. Own the ultimate success of our customers, ensuring full adoption and value realization of the Segment platform.

Manage regular forecast and health assessment reporting in Salesforce.com, as well as ad-hoc reporting as needed to manage and communicate risk. Ensure your team drives usage and engagement within their portfolio of accounts, partnering internally with services and sales to achieve high retention rates and identify expansion opportunities. This role requires approximately 25% travel.