Medical Assistant / Care Coordinator

Patient Intake & Onboarding:

• Conduct a high volume of telehealth intake appointments (phone/video) to assess patient goals.
• Complete clinical screenings and explain service offerings and coverage.
• Ensure timely onboarding of new patients into the care journey.

Care Coordination & Administrative Support:

• Manage the full telehealth scheduling lifecycle with technical and logistical support.
• Oversee lab orders, prescription logistics, and accurate EHR profile maintenance.
• Ensure efficient utilization of physician time with low no-show rates and prepared patients.

Care Plan Engagement & Coaching:

• Review provider clinical notes to ensure patients understand and access personalized care plans.
• Conduct strategic outreach (calls, texts, emails) to drive care initiation and track behavioral goals.
• Help patients navigate setbacks or motivational barriers with empathy and problem-solving.

Issue Resolution & Cross-Functional Collaboration:

• Serve as the primary problem solver for patient barriers including technical glitches and insurance questions.
• Partner with clinical teams, provider operations, and product departments to optimize patient flow.
• Participate in process improvement initiatives to refine and enhance the care delivery model.