Computer User Support Analyst 2
Remote regions
USBenefits
40w PTO
Similar Jobs
See allSoftware Support Analyst
FORM
US
Customer Support
Technical Support
SaaS
IT Specialist I
National Debt Relief
US
Troubleshooting
Customer Service
Analytical
Service Desk Technician
Inetum
Troubleshooting
New Technical Services Representative Level I (Partime)
Genea
India
Technical Support
Zendesk
Microsoft Office
IT Support Specialist (Contract, Remote) Ukraine
INFUSE
Europe
Windows
MacOS
Microsoft 365
Position Overview:
- Provide known fixes or workarounds for timely customer service.
- Triage and resolve or escalate service requests.
- Maintain accurate records using Service Management platform.
- Assess Impact and Urgency of requests.
Required Qualifications:
- Associate’s degree plus two years IT experience, or Bachelor’s in related field, or equivalent.
- Advanced technical generalist skills with TCP/IP, Windows, MacOS, iOS, Android.
- Proven Service Desk experience and superior communication skills.
Benefits:
- Healthcare covered 100% for full-time employees.
- $50K term life insurance provided.
- Two pension plans to choose from.
- Vacation up to 200 hours per year, sick leave, 9 paid holidays.
Additional Details:
- This is a 100% remote position within the US.
- Equipment provided for telework.
- Prefer experience in hospital or high-volume call center settings.
OHSU
OHSU (Oregon Health & Science University) is a public academic health center dedicated to patient care, groundbreaking research, and training the next generation of healthcare professionals. As Portland's largest employer, it operates a system of hospitals and clinics across Oregon and Southwest Washington, fostering an inclusive and anti-racist culture.