Specialty Technician Supervisor

Operational Management:

• Oversees daily operations in the specialty pharmacy call center, ensuring smooth and efficient workflows.
• Monitors key performance indicators to maintain excellent service levels and optimize patient health outcomes.
• Leads workflow optimization and staff professional development through direct supervision of Pharmacy Care Coordinators.

Team Leadership and Development:

• Leads staff selection and development of Pharmacy Care Coordinators, sharing best practices and expertise.
• Provides direction, expertise, and support for Pharmacy Care Coordinators to deliver exceptional patient experience.
• Fosters a strong peer network among clinic and call center technicians through collaboration across specialty pharmacy teams.

Strategic Initiatives:

• Assists the Central Specialty Pharmacy Manager with the execution of strategic initiatives related to call center operations.
• Partners with the Specialty Pharmacy Clinic Manager to implement system clinic and call center specialty pharmacy strategy.
• Maintains knowledge of specialty pharmacy accreditation standards and delivers education to the technician team.