Implementation Manager

Manage customer implementations of varying complexity, which includes responsibility for getting our customers live on Brightflag, on time, and in line with their expectations. Oversee multiple implementations simultaneously, managing priorities, risks, and escalations while adhering to project timelines and plans. Serve as a trusted advisor by collaborating closely with customers to understand their business and technical requirements in order to set them up for long term success. Optimally configure the Brightflag platform according to project scope and customer requirements. Develop a data migration strategy and coordinate with internal resources to ensure its successful execution. Collaborate with our Product and Engineering teams on customer feature requests and integrations with other systems in the customers’ tech stacks. Collaborate with the assigned Customer Success Manager to identify the key factors for a successful implementation Foster long-term customer success by ensuring their needs are not only met during implementation but also aligned for continued growth and satisfaction.