Job Description
Gladly's AI Research team designs intelligent systems that transform customer service delivery by combining data, experimentation, and algorithmic thinking to power innovative AI solutions and help shape product direction through deep analytical insights. As an AI Engineer, you will partner with product, engineering, and design to frame problems, define success metrics, and identify data-driven opportunities for innovation. You will conduct robust exploratory data analysis and experiments to uncover patterns, validate hypotheses, and prototype novel algorithms that improve automation, customer experience, and agent productivity.
About Gladly
Gladly helps brands deliver radically personal service at scale by integrating every channel—voice, email, SMS, chat, social messaging, and self-service.