Associate Account Manager

The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals. We identify risks to customer satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our customers.

As an Associate Account Manager (AAM), you will be responsible for an assigned book of business supporting the account management team with daily activities that enable complete post-sale success and customer satisfaction. The Associate AM tackles day to day client and team needs, including escalation research, data reporting, and implementation support activities. Additionally, the Associate AM will carry smaller accounts to grow their knowledge and experience customer relationship management.

Customer relationship engagement begins with involvement with our customers at implementation kick-off, development and maintenance of the customer success plan and orchestrating the involvement of additional SmithRx teams to ensure that the customer is achieving their stated business goals.