Handle inbound support requests in English and Spanish via chat, email, and other channels.
Diagnose and resolve issues related to subscriptions, billing, account access, and app features.
Escalate technical bugs and complex cases to the related points of contact with clear reproduction steps.

What We're Looking For:

1+ years of customer support or customer-facing experience.
Native-level English and professional Spanish communication skills.
Self-starter with the ability to manage multiple cases and a user-first mindset.

Growth and Impact:

Join a rapidly growing, well-funded company that has achieved product-market fit.
Work with a tight-knit global team and have the opportunity to significantly influence the company direction.
Help millions of people achieve their language learning goals and improve their lives.

Speak

Speak is building a human-level, AI-powered language tutor in your pocket, with a conversation-first experience that lets learners speak, get instant feedback, and progress through lessons. It has over $150m raised from investors like OpenAI and Accel, with a distributed team across San Francisco, Seoul, and Tokyo.

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