Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.
Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.
Provide training to hotel clients on Bookassist systems and set up hotels on the platform.
Answer general support queries from hotel clients over phone and email, troubleshooting technical and operational issues.
Work with CRM and ticketing tools to manage support cases and liaise with sales and account management teams.
Bookassist is a multi-award-winning provider of online booking technology and digital strategy services for hotels. With offices in seven countries and a client base of over 2,000 hotels, the company fosters a professional, open, and collaborative working environment with a strong culture of trust and autonomy.
Submit fully documented customer issues into a ticket management system
Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
They are a dynamic IT provider in North America. Long View is proud of their culture that allows people to live life to its fullest, creating an environment of collaboration, support, innovation, enthusiasm, inclusion and belonging.
Handle high volumes of live chat and support tickets across assigned language queues.
Provide accurate, valid, and comprehensive information on platform features, products, and processes.
Manage complaints, provide proper solutions, and follow up to secure resolution.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange. They are trusted by 300+ million people in 100+ countries, offering a wide range of digital-asset products and services with industry-leading security and a user-centric global organization.
Provide exceptional customer service and support, acting as the main point of contact.
Address inquiries, resolve issues, and ensure customer satisfaction with empathy.
Collaborate across departments to ensure customers receive the attention they need.
Helpware is a technology-driven company with offices in the United States, Ukraine, Mexico, Germany, Albania, Poland, Georgia, Puerto Rico, Uganda, and the Philippines, providing Customer and Operational Support for modern companies. Their team of professionals is motivated to provide top-notch value-added services to their partners by leveraging empowered teams, innovative solutions, and technologies.
Serve as the front line of member experience, resolving questions and issues across phone, email, chat, and SMS for members navigating their healthcare.
Triage and prioritize member needs in real time, handling high-impact issues with urgency and sound judgment while connecting members to external resources when needed.
Identify workflow gaps and partner with leadership to improve processes and tooling to deliver fast, empathetic support.
Vitable is a YC-backed, Series A healthtech platform making healthcare better for employers of everyday workers, bringing accessible, high-quality care to over 85 million uninsured and underinsured Americans. As a growing company, we empower businesses to become better employers with a culture focused on empathy and excellence.
Respond to customer tickets across email, chat, and in-app messaging quickly and with empathy.
Troubleshoot platform issues by investigating logs, reproducing bugs, and walking users through fixes.
Build and maintain help center articles, FAQs, and internal documentation.
Breezy is a fast-growing tech company with hundreds of users relying on their platform every day. They seem to have a collaborative and supportive culture, and value problem-solving skills and a human-focused approach.
Become a product expert on RentEngine, learning the full scope of features, workflows, and best practices.
Answer technical questions from customers via live chat and video calls.
Help build the knowledge base and shape the product direction based on experience and customer feedback.
RentEngine makes renting apartments faster, easier, and cheaper for leasing teams. They launched in 2025 and are growing rapidly with a lean team of 15, shipping new features daily in a high-growth, high-ownership startup environment.
Manage CEO's inbox, schedule meetings, and track deliverables.
Support invoicing, maintain CRM records, and prepare documents.
Research information, coordinate client communications, and handle ad-hoc tasks.
EX Squared LATAM is a digital transformation company focused on building innovative, high-impact technology solutions that drive real business value. They partner with top-tier clients across global, regional, and local markets, fostering a collaborative, inclusive, and innovation-driven culture.
Manage and prioritize customer inquiries across support channels, delivering timely resolutions.
Provide hands-on support to community administrators and creators, helping them navigate platform features.
Develop expertise in the platform’s ecosystem to troubleshoot technical and product-related issues.
Jobgether is a platform using AI-powered matching to ensure applications are reviewed fairly. The company connects job seekers with roles, focusing on objectivity and speed in the hiring process.
Be the first point of contact for customers, helping them navigate the platform.
Troubleshoot technical issues and ensure customers have the best possible listening experience.
Respond to customer inquiries via inbound messages in both Vietnamese and English.
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services.
Provide personalized coaching support to learners through various communication channels.
Help learners identify the right resources aligned with their career and learning goals.
Support enrollment and onboarding processes, including registration assistance.
EnGen offers an AI-powered approach to English instruction, designed to solve a systemic access issue. They partner with employers, educators, and governments connecting workers with English skills and employment in high-demand industries; they have a nimble, empowering, and welcoming culture.
Consulting customers on questions related to our websites.
Resolving customer issues to ensure customer retention.
Promoting websites to customers when possible.
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. Our international team of 1200 professionals and digital nomads works all over the world.
Address customer issues and provide feedback to Twilio’s Product and Engineering teams.
Work with customers' developers, architects, and support personnel to resolve problems.
Collaborate with teammates and Twilio Product and Engineering teams, including filing JIRAs.
Twilio is shaping the future of communications, delivering innovative solutions to businesses and empowering developers worldwide to craft personalized customer experiences. They have a remote-first work environment with a strong culture of connection and global inclusion.
Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases.
Develop positive customer and cultural relations.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. They have over 16,000 academic institutions, publishers, and corporations using their services in more than 185 countries.
Troubleshoot customer issues using internal & external documentation, various tools, and other resources.
Become Smartsheet Product Certified and work with customers through email, phone, and chat.
Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance.
Smartsheet has helped people and teams achieve since its founding over 20 years ago. They empower teams to automate the manual, uncover insights, and scale smarter, creating space to think big, take action, and unlock the kind of work that truly matters.
Serves as the first point of contact for customers needing technical support via phone and email.
Troubleshoots hardware and software issues, ensuring a smooth user experience.
Manages support tickets, uses knowledge bases to resolve inquiries efficiently, and aims for first-call resolution.
Encoura's mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions.
Manage multiple incoming streams of support request coming in via software, phone, email, and internal requests.
Coordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solution.
Work internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our Product teams.
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of a condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal.
Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members.
Address all customer concerns politely, using active listening skills to understand and confirm the information.
Proactively monitor in-progress deliveries and take corrective action when necessary.
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail. With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions.