Third-Party Review Analyst

The Third-Party Review (TPR) Analyst will be a representative of Knowledge Services, responsible for completing and coaching TPRs for the Knowledge Services Local Office Eligibility Specialist (ES) Staff. The TPR Analyst will be accountable to the Knowledge Services DFR Program QA Manager in ensuring accurate and consistent TPRs. Responsibilities include reviewing case processing of ES staff using State approved methodology and scorecards, providing consultation to Knowledge Services DFR Program Management Team, and working with other TPR analysts to assist with continual quality improvement efforts. The analyst will also interpret and apply State and Federal Policy when reviewing eligibility cases and coaching ES staff, as well as complete reporting as required. Qualifications include 3 or more years of Public Assistance (SNAP, TANF & Medicaid) work experience, Bachelor’s Degree or equivalent experience and knowledge of Federal and State of Indiana Social Services programs and systems (SNAP, TANF, and Medicaid, and IEDSS) required. The candidate must also have excellent written and verbal communication skills. Based upon need, travel may be required (1 – 2 times per year).