Account Manager

Everbridge seeks an experienced and customer-focused Account Manager to take ownership of retaining and renewing existing accounts. The AM will develop strategic relationships at multiple levels within customer accounts. The AM will need to maintain a keen understanding of customers’ businesses and service requirements in order to ensure the alignment of the Everbridge suite of products. The role is essential for the success of Everbridge’s accounts and is held accountable for the customer’s satisfaction and successful deployment of the platform. The goal is to retain the customer and expand the Everbridge footprint within new business units and use cases of the Everbridge Communications software, resulting in 100% customer renewals and revenue expansion. The Account Manager will proactively manage the account, over the phone and in person. This is a sales position with aggressive renewal targets. Cultivate and maintain ongoing customer relationships by assessing customer needs, understanding business requirements, and managing overall expectations. Identify opportunities for expansion and collaborate with the sales team to close opportunities for additional products or services. Effectively expand customer utilization of the products and services via professional services. Maintain awareness of the customer environment and promote alternative products or services as solutions. Proactively review customer usage and service case activity to identify and mitigate potential service escalations. Act as an escalation point for the Technical Support team to assist in the resolution of customer-related issues. Share best practices and help maximize the value of our products and services to the customer. Become a recognized expert in the assigned vertical focused customer base. Maintain subject matter expertise in Everbridge products. Represent understanding of customers' businesses (strategy and operations). Consistently and effectively use CRM ( Salesforce.com ). Consistently meet or exceed renewal and growth sales objectives and monthly key performance indicators.