Customer Enablement Manager

Customer Education & Onboarding:

• Build and deploy educational materials to improve customer onboarding and product adoption.
• Create and deliver high-impact training programs and identify new opportunities for customer education.
• Create and maintain self-serve resources for customers.

Communications & Engagement:

• Own customer communication strategy that drives engagement and promotes brand loyalty.
• Leverage quantitative and qualitative data to drive segmentation and dynamic personalization.
• Develop and manage data-driven messaging campaigns with high open rates and low opt-out rates.

Retention & Advocacy:

• Scale customer retention and identify upsell opportunities using a metrics-backed approach.
• Serve as the voice of customers, share feedback, and advocate for customer needs with product and revenue teams.
• Assist with customer support questions and day-to-day tasks enabling team and customers.