Manager, Professional Learning

The Manager, Professional Learning will be focused on Renaissance professional services in a fast-paced values led organization to enable customer and company success. Reporting to the Senior Manager, Professional Learning, the incumbent will supervise professional learning consultants, providing coaching, mentoring and performance metrics including service delivery targets. This role involves leading a team of area-based consultants ensuring effective talent identification, hiring and retainment of a growing consultant team. Working cross functionally across Customer Education, Customer Success and Sales, the Manager, Professional Learning ensures alignment with strategic business objectives and maintains strong relationships across teams. Overseeing implementation projects, executing process improvements plans, and collaborating with leadership are key responsibilities for this role. As Manager, Professional Learning, you will lead a team of Renaissance professional learning contractors, oversee the delivery of consulting services, ensuring the efficient utilization of resources, collaborate with Sales and Proposal Solutions to position services and serve as a professional learning leader for complex accounts, work closely with regional sales leaders to position new and existing Professional learning offerings as part of the customer journey, ensure exceptional service delivery across the team, successfully handle customer escalations regarding professional services, collaborate with the content development team to enhance existing and create new professional learning strategies and offerings.