Facility Activation Operations Associate

As a key member of the Customer Success team, you will help grow and improve best practices for building and maintaining relationships with our facility partners. What You’ll Do: Place outbound phone calls to new clinical facility partners to educate them on the Parachute Platform and help them with platform adoption/usage. Conduct end-user training - roll up your sleeves to lead demos & trainings tailored for each facility partner to ensure end users have appropriate support. Continuously support our Facility Partners as needed. Participate in digital transformations as you onboard facilities, partnering with their leaders to drive rapid growth of digital ordering across the organization. Suggest process improvements to make our facility onboarding more effective. Listen to management/user’s product feedback to highlight the pros/cons of the product and flag feedback internally for continual improvement. Work to build & refine internal facility growth operational processes, including building processes by working in HubSpot and using data to make us more efficient and effective, and the process of working with Marketing to develop materials that effectively show our facility partners the value of the Parachute Platform. Provide excellent ongoing service through empathy, active listening skills, resourcefulness, and a desire to ensure the best possible outcomes for our Facility partners.