Logistics & Customer Operations Specialist

This role combines core responsibilities in both logistics’ operations and customer support, placing you at the heart of their U.S. business. As the Logistics & Customer Operations Specialist, you’ll be the key point of contact for clients, manage day-to-day logistics operations, coordinate container returns, and help keep everything running smoothly behind the scenes. You’ll work closely with transport partners, depots, and internal teams, taking ownership across order management, inventory, data accuracy, and customer communication. You will monitor inventory levels and resolve discrepancies with customers and depots. You will also coordinate national and international freight, optimizing transport without pallet swaps, communicate and negotiate with carriers, clients, suppliers, and partners to maintain strong relationships and support continuous improvement by driving quality through customer and vendor interactions. This role is ideal for a proactive problem-solver who thrives on ownership and is excited to make a tangible impact on our US growth story.