Manager of Fraud - Payments

The Manager of Fraud - Payments is responsible for safeguarding both our users and the organization by leading efforts to detect, investigate, and prevent fraudulent activity across all payment channels. This position, along with the team that they manage, is responsible for investigating fraud and suspicious activity concerning debit cards, credit cards, digital banking, payments, and electronic services. This position plays a vital role in safeguarding revenue and minimizing losses through risk analysis, collaborative problem-solving, and ensuring a secure use experience through real-time transaction monitoring. The Manager of Fraud - Payments will supervise a team of fraud prevention specialists, driving operational excellence through process optimization, performance management, and proactive risk mitigation.

Key Responsibilities include overseeing daily fraud monitoring across card networks, digital payments, and electronic services, ensuring timely identification and escalation of suspicious activity. Also, developing and maintaining fraud detection rules, velocity checks, and risk models in collaboration with engineering and payment processor partners. Monitor external fraud patterns, regulatory developments, and industry trends to guide process and policy updates.