Support Engineer I - Raleigh NC

As a member of the Global Support Engineering team, you will work with customers to resolve technical issues with our product(s) using a variety of internal resources and provide data analysis to understand and troubleshoot systems.

Your day-to-day responsibilities could include any of the following:

Provide hardware and firmware deployment support for our appliances.

Actively participate in Knowledge Centered Services (KCS) by learning from documented knowledge and contributing to discussions.

Engage in troubleshooting activities, following guidance and existing documentation.

Assist customers with configuration of network infrastructure, virtualization, and third-party integrations.

Utilize a ticketing system to update, communicate, and move work items to completion.

Communicate with customers in a highly professional manner via various channels including email, phone, ticketing system, and video conferencing.