Business Analyst

Deliver expert business analysis and consulting services for both client engagements and internal development initiatives. In this role, you will lead and support projects that encompass the full scope of fundraising software systems. Your responsibilities will include driving business process improvements, configuring and customizing systems, developing reports and data visualizations, managing user acceptance testing, providing end-user training, overseeing deployment, and delivering post-launch support. You will collaborate closely with clients and internal teams to ensure solutions align with business needs and promote organizational growth. Participate in discovery for project deliverables including software configuration, custom development, and integration. Record key decisions and business cases for project archive. Analyze client needs and business processes. Identify functional and technical requirements needed to meet the client’s goals. Write specifications to guide development efforts that meet those goals. Proactively provide recommendations and best practice advice on meeting goals through technical and functional solutions, including data visualization, software system configuration, customization, process improvement, and/or staff training. Manage User Acceptance testing to ensure work product meets client requirements. Educate and train clients on system functionality, offering users guidance to become proficient in use of new tools. Professional proficiency in written and spoken English sufficient to communicate with both technical and non-technical stakeholders and staff effectively and accurately through all levels of the agency. Demonstrated commitment to fostering and maintaining an environment of diversity, inclusion, and belonging.