Job Description
Work with the Customer Success team and customers to jointly identify near and longer-term priorities and define the associated engagement plan. Manage milestones with Customer Success Manager and customer and contribute to deliverables, provide regular status updates and proactively identify and mitigate issues/risks. Centralize the technical information about clients and take part to the account strategy and with the other members of the account team. Play an active role contributing to the growth and scalability of the Field Engineering team through robust documentation, continuous process optimization, and peers upskilling.
Work with Customer resources as a primary technical advisor, providing guidance and hands-on support on the following matters: Dataiku platform architecture (initial deployment, expansions), platform operations (upgrades), best practice related to Dataiku usage, security, data management, compute resources, ML-Ops, Monitoring, etc. Help clients troubleshoot the implementation of the product within their systems. Ensure that feature requests are effectively recorded and communicated to product and R&D. Advise client tech leaders on choices around new companion technologies and tech strategies around Dataiku. Support innovative approaches around Dataiku (edge computing, deep learning, advanced MLOps, for example).
About Dataiku
Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents.