Account Management Director

Lead and Support:

• Oversee performance management, training, and recruitment of the Account Management Team.
• Lead execution of strategies ensuring client campaigns deliver measurable results and align with business goals.
• Champion the voice of the customer to influence product roadmap, marketing, and operational priorities.

Manage Client Relationships:

• Manage client relationships including addressing escalations and implementing innovative growth and retention strategies.
• Collaborate with Account Managers and Directors to oversee client onboarding, communication, and satisfaction.
• Manage key accounts and at-risk customers with strategies to maximize renewals.

Drive Customer Value:

• Drive customer adoption, engagement, satisfaction, and lifetime value.
• Launch education, onboarding, and enablement programs.
• Build scalable processes and systems that support self-serve and hybrid customer engagement models.