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Client Value & Growth:
- Directly manage top-tier client relationships and are accountable for Net Recurring Revenue across the portfolio.
- Achieve 110% Net Recurring Revenue retention and maintain a 95% client retention rate.
Enterprise Relationship Leadership:
- Build multi-threaded relationships and engage executives on every key account through QBRs and strategic sessions.
- Translate client goals like NOI and leasing into actionable strategies and serve as a confidant and advisor.
Department Build-Out & Portfolio Leadership:
- Design the Asset Strategy function as a scalable, high-impact discipline with defined SOPs and workflows.
- Directly manage Directors of Asset Strategy to ensure consistency in client experience and strategic quality.
Cross-Functional Leadership:
- Act as the connective layer across Operations, Design, Placemaking, Marketing, and Technology teams.
- Ensure all teams are aligned on client priorities and provide structured feedback loops from clients to internal teams.
Playbook
Playbook guides owners and operators of Class A commercial real estate in designing, activating, and evolving amenity strategies that drive long-term value. The company fosters an inclusive culture based on shared core values, with a commitment to building a diverse team to achieve greater impact.