Serve as the primary technical point of contact for customers and internal stakeholders on cloud contact center solutions
Design and deliver end-to-end solutions, including discovery workshops, requirements gathering, and technical design documentation
Analyze business and technical requirements to define scalable and efficient architectures
Miratech helps visionaries change the world. They are a global IT services and consulting company that brings together enterprise and start-up innovation. Miratech retains nearly 1000 full-time professionals, and their annual growth rate exceeds 25%.
Own the end-to-end technical onboarding experience for new enterprise customers.
Build and maintain integration scripts, tooling, and documentation.
Diagnose integration issues across customer environments and drive them to resolution.
Speechify is the easiest way to listen to the world’s information. They are number one in their category and experiencing exponential growth. As a startup, they put their customers and employees first, with a friendly and laid-back atmosphere.
Own the relationship with Cresta’s Partners and work with the internal Partner Team to enable the power of Cresta.
Guide partners on creating a mutually beneficial, collaborative, and long-term relationship while developing partner success plans.
Collaborate cross-functionally with Product, Sales, and Enablement teams to drive successful partner outcomes and revenue acceleration.
Cresta provides a unified AI platform for customer experience that combines conversational AI agents, real-time agent augmentation, and conversation intelligence. Backed by over $270 million from investors like a16z, Greylock, and Sequoia, Cresta's leadership includes top AI minds and serves leading companies like United Airlines and Marriott.
Serve as a subject‑matter expert for RingCentral and NICE CXone, including platform architecture, call routing, and advanced feature configuration.
Design, build, and maintain API integrations between RingCentral, NICE CXone, and Salesforce, including custom REST/API development.
Troubleshoot and resolve complex issues spanning telecom platforms, contact center systems, CRM integrations, and customer journeys.
BHG Financial provides financial solutions. They have an award-winning culture centered around transforming talented employees into effective business leaders. They are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and containerized applications.
Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication.
Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution.
Cresta's platform combines AI and human intelligence to help contact centers discover customer insights and empower every team member. They have assembled a world-class team of AI and ML experts and are backed by top-tier investors, recognized by Forbes and Bain Consulting as one of the top private AI companies.
Act as the primary technical point of contact, providing consultancy on Genesys solutions.
Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects.
Take ownership of establishing and maintaining the technical architecture for Genesys solutions.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. We support digital transformation for some of the world's largest enterprises, with nearly 1000 full-time professionals and an annual growth rate exceeding 25%.
Own end-to-end execution of AI agent deployments from discovery and scoping through launch and optimization.
Configure agent workflows, decision logic, and automation behaviors to maximize accuracy, reliability, and business outcomes.
Implement guardrails and validation frameworks to ensure safe, compliant, and predictable agent performance.
Level AI is transforming how enterprises understand and engage with their customers. Their AI-native CX platform combines conversation intelligence, real-time agent guidance, and AI Virtual Agents to help brands deliver exceptional customer experiences at scale. At Level AI, they operate with urgency, ownership, and a deep customer-first mindset.
Own the architecture, development, and evolution of the AI-native answering service platform.
Actively write and review production code, set technical direction, and build the engineering team.
Partner with product and clinical teams to align technical roadmap with business strategy.
PerfectServe provides clinical communication and physician scheduling solutions for healthcare. The company has 400+ employees, 30,000+ customers, and $100M+ in annual revenue, fostering a collaborative and tech-forward culture.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.
Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.
Administer and support cloud-native infrastructure powering Telecommunication systems, with a strong focus on AWS-hosted services.
Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines.
Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime.
TekSynap is a fast-growing high-tech company that understands the pace of technology and the need for a comprehensive information management environment. They aim to utilize the best of information technology to meet the business needs of Federal Government customers.
Serve as a resource for resolving escalated technical support cases, utilizing Zendesk automation and microservices expertise.
Troubleshoot software issues involving APIs, containers, and cloud services, while collaborating with Engineering on bug prioritization.
Analyze ticket trends and implement automated solutions to improve operational efficiency and customer satisfaction.
Blackpoint Cyber is a leading provider of cybersecurity threat hunting, detection and remediation technology. Founded by former NSA cyber operations experts and fueled by a recent $190m series C round, the company is in hyper-growth mode and committed to equality in employment.
Develop, test, and deliver NICE CXone AI software platform.
Implement NICE Proactive AI Agent, Cognigy and Omilia software.
Enhance and improve software written in CXone Studio, C#, ASP.NET, and Java Script.
TTEC Digital pioneers engagement and growth solutions. They have over 1,800 employees and focus on employee experience, as evidenced by their Great Place To Work 2024-2025 certification.
Evaluate client's current technology architecture from solutions and integration perspective.
Design To-Be architectures enabling AI, data, and automation use cases.
Define integration strategies between core systems, cloud platforms, APIs, and events.
NEORIS is a digital accelerator with over 20 years of experience accompanying the world's largest companies in their technological transformation. With a presence in 11 countries and over 4,000 professionals, they work in a multicultural culture that drives innovation, strategy, and high-impact communication.
Address customer questions and concerns on all products and services via phone, email, and chat.
Manage inbound calls, identify customer needs, and provide solutions, while maintaining call control without a script.
Participate in efforts to support customer satisfaction, maintain quality, and adapt to different personality types.
Five Star Solutions is committed to cultivating a professional and diverse workforce by hiring the best people. The company values diversity and is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Planning and executing upgrade and migration activities for Cisco Contact Center environments.
Designing, building, and deploying Webex Contact Center (WxCC) solutions, including call flow development.
Troubleshooting and debugging complex environment issues during upgrades or deployment phases.
Burwood Group is a technology consulting firm that helps organizations turn technology into meaningful business outcomes. Founded in 1997, they have grown into a nationwide team of experts committed to making a real difference and believe in ownership, collaboration, and growth.
Partner with Automation/AI leads on agent infrastructure and AI-assisted internal tools.
Build and maintain internal automations and integrations across our stack.
Document and enable the rest of the company to self-serve through better systems.
Customer.io's platform empowers over 8,000 companies to send billions of emails, push notifications, in-app messages, and SMS daily. We help teams send smarter, more relevant messages using real-time behavioral data, automating communication that people actually want to receive.
Lead the design and evolution of Fieldguide's core platform services.
Build platform capabilities that compound the leverage of product and AI engineers.
Define the architecture for how new product capabilities get delivered across environments.
Fieldguide is automating and streamlining the work of assurance and audit practitioners. They are based in San Francisco, CA, remote-first and backed by Goldman Sachs Alternatives, Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, and more.
Lead the delivery of AI and automation initiatives across customer experience operations.
Build and maintain automated workflows and AI agents that improve operational efficiency.
Collaborate with operations, engineering, product, and data teams to implement automation solutions.
Jobgether is a company using an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They foster an inclusive and diverse work culture focused on collaboration, innovation, and employee well-being.
Own the full sales cycle from prospecting through close for mid-market and enterprise accounts.
Run technically deep discovery calls to understand customer use cases, tech stack, and integration requirements.
Build and demo custom voice agent prototypes during the sales process to accelerate buy-in.
Speechify's mission is to make sure that reading is never a barrier to learning. Nearly 200 people around the globe work on Speechify in a 100% distributed setting that includes frontend and backend engineers, AI research scientists, and others.
Lead end-to-end technical implementations of our AI tools.
Partner with Sales teams to provide technical expertise during the sales cycle.
Train customer teams on product capabilities, features, optimal usage patterns, and best practices.
Evry Health is an EEO employer. They may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.