Job Description
The Cx Technology Lead – Self Service, AI & Automation is accountable for transforming how SharkNinja delivers service. This role drives better experiences for consumers, agents, supervisors, leaders, and the business. The role owns the Avoid–Deflect–Optimize framework, ensuring consumers can solve problems easily, agents are empowered with AI-driven tools, and operations run more smoothly. This leader will be both strategic and hands-on, setting the vision for self-service and automation, while also making detailed, real-time improvements that deliver immediate impact.
Key responsibilities include creating easy-to-use self-service journeys, delivering AI tools that help agents work faster and more effectively, automating repetitive back-office processes and partnering with the Global Digital Technology team to deliver improvements.
About SharkNinja
SharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestlye solutions that positively impact people’s lives.