Senior Customer Success Manager - Enterprise

Drive overall ownership of a portfolio of Enterprise accounts ($250k-$1.5 mil ARR each), including all aspects of risk identification/management, program definition/execution, customer health and retention/renewal. Build deep, diversified relationships at all levels for owned accounts. Communicate effectively with different audiences within customer accounts and RouteThis Manage changes in executive leadership at customer accounts, when needed, reselling the value that RouteThis brings. Connect customer initiatives and problems into expansion and renewal success within those strategic priorities to grow the value each customers gains from RouteThis every year.