Job Description
Responsibilities:
-Provides timely service levels to contact center supervisors and managers.
-Answers the call-in line to keep track of and report absences and real-time staffing.
-Recommends offering voluntary time off or overtime to meet service-level requirements.
Technical skills:
-Experience with WFM Platforms & Contact Center Systems.
-Advanced Microsoft Excel skills including Complex formulas, Pivot tables, and Data modeling.
-Familiarity with API integrations, real-time adherence tools, and reporting automation.
Qualifications:
-Must have excellent communication and verbal skills.
-Strong analytical and problem-solving skills.
-Strong experience with Microsoft Excel, Access, and SQL Server is required.
About Telvista
Life at Telvista is pretty awesome! We have a mission to bring our employees the inspiration to create a life they love.