Sr. Manager, Product Design, Technology Workflows

Drive Design Innovation:

• Change the way people work and develop experiences using AI, Machine Learning and Mobile technology.
• Conduct user needs assessment, task analysis, competitive analysis and user testing.
• Rapid iteration of theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions.

Leadership and Mentorship:

• Oversee a portfolio of products in Technology Workflows, while acting as a mentor & manager to subordinates.
• Ensure a unified and cohesive experience across the ServiceNow ecosystem.
• Oversee your team's work: detailed mockups, prototypes and behavior specifications.

Collaboration:

• Work closely with Product and Engineering from strategic definition, planning, architecture, and innovation through tactical execution of Product Roadmaps.
• Develop high level task flow content and use storyboards to communicate concepts and vision.
• Work with peers to create a unified experience.