Provider Relations Specialist

The Provider Relations Specialist serves as a key liaison between the Capital Rx and its pharmacy network providers. This role is responsible for managing provider relationships, maintaining contract integrity, resolving pharmacy inquiries, and supporting network operations. The specialist ensures smooth communication and operational efficiency across all stakeholders. Position Responsibilities: Manage the account for a designated group of pharmacy providers including chain pharmacies and independent pharmacies which shall include: serving as the day-to-day contact for an assigned group of pharmacy providers, answering relevant emails and phone calls, executing pharmacy network reporting requests, and escalating issues as needed to the Manager. Manage applicable contract routing and dissemination, standard contract and amendment creation, and maintain and update the contract databases. Manage the ongoing/consistent outreach to pharmacy providers as necessary to finalize contracts to ensure the department is executing on its goals to close out the agreements. Manage the communication of pertinent information such as drug recalls and payer sheet information to pharmacies. Act as the first point of contact for the call center help desk regarding pharmacy contractual issues and escalate the issues as needed to the Manager. Works closely with the Manager, Provider Relations to execute on the departmental and organizational goals. Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance.