Job Description
As a Growth Manager within the Customer Success team, you will own and drive customer-centric growth strategies across Sanas’ post-sales journey. You’ll work closely with Account Managers, Product, and Solutions teams to unlock value for customers, increase adoption, reduce churn, and drive net revenue retention. This is a cross-functional role for someone who is deeply customer-obsessed and thrives at the intersection of insights, action, and impact.
Key responsibilities include identifying and executing opportunities to grow existing accounts through upsell, cross-sell, and value expansion programs. You will analyze product usage trends and customer feedback to proactively spot risk, surface opportunities, and enable tailored engagement. Also, you will partner with AMs and Solutions Engineers to create success plans that align to customer goals and business value metrics. This role involves building and testing lifecycle touchpoints to improve product adoption, onboarding, and expansion as well as designing dashboards and frameworks to track customer health, usage KPIs, and engagement milestones.
About Sanas
Sanas is revolutionizing the way we communicate with the world’s first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity.