Account Supervisor, Social Strategy & Community Management

Lead the strategic development and day-to-day execution of community management across high-profile client accounts, ensuring both proactive and reactive engagement strategies are aligned with brand goals. Design and implement scalable content and engagement frameworks that elevate brand presence, spark conversation, and build community across platforms. Manage a team of Community Managers, overseeing tone, timing, and execution to maintain consistency, quality, and strategic relevance. Monitor cultural trends, platform shifts, and audience behavior in real time, adapting strategy and creative accordingly. Collaborate with creative, strategy, and analytics teams to inform content calendars, optimize messaging, and deliver insights rooted in performance metrics. Own escalation protocols, social response matrices, and playbook development for brand-safe, on-voice communication. Act as a client-facing strategic lead, guiding platform approach, advising on reputation management, and delivering thoughtful reporting that ties engagement to business objectives. Leverage enterprise tools like Sprinklr , Sprout , and Khoros to drive publishing, listening, engagement, and reporting at scale.