Director, Operations Learning Process Enablement

Learning Process Enablement & Optimization:

• Analyze end-to-end learning delivery processes and identify opportunities to standardize workflows.
• Develop process documentation, SOPs, and enablement toolkits that standardize content developed.
• Lead initiatives to improve the usability, accessibility, and performance of learning experiences.

Governance and Standards Stewardship:

• Lead the design, implementation and oversight of learning content and systems governance policies.
• Establish intake and prioritization processes for learning-related requests ensuring clear alignment with goals.
• Serve as a liaison to Operations, Product and Program teams to ensure processes remain smooth.

Learning Lifecycle Management:

• Oversee the planning, execution, and evaluation of cross-functional learning enablement projects.
• Develop and maintain project plans, timelines, and risk mitigation strategies for enablement initiatives.
• Lead stakeholder forums and working groups to ensure transparency, accountability, and shared ownership.