Senior Data Analysis Manager

You’ll play a crucial role in delivering world class customer service and capabilities to our policyholders. We are seeking a strategic, hands-on analytics leader who can translate operational performance into strategic business implications that leaders can act on. You will connect operational drivers to downstream impacts, and distill complex findings into clear, decision-ready stories. This role is central to our ongoing operational transformation efforts and partners closely with Operations, Finance/Actuarial, and Data Transformation teams. Serve as the key operations analytics subject matter expert bridging operational drivers to financial and actuarial impacts. Scope questions, access and prepare data, run analyses, validate results, and publish well-documented outputs with clear assumptions. Develop data-driven trends and analyses to generate actionable insights and deliver concise briefings to senior leadership. Oversee a small team, accelerating their growth through coaching. Establish KPI packs and dashboards that clarify performance drivers. Work cross-functionally with Operations, Finance/Actuarial, Operations Analytics, and Data Transformation to align methods. Start with rigorous diagnostic analysis; as maturity increases, develop calibrated recommendations to inform business decisions.