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About the Role:

  • The Technical Support Analyst delivers high-touch support via real-time channels like phone and chat.
  • Manage complex troubleshooting scenarios while acting as a premium customer advocate.
  • Embrace modern AI tools and automation to streamline workflows.

What You'll Do:

  • Prioritize and manage inbound customer requests across real-time channels and the support portal.
  • Analyze semi-complex to complex technical problems to identify root-cause solutions.
  • Own resolution for technical requests including User Access Management, Connections, Reporting, and Syndication.

What You'll Need:

  • 12+ months of experience in a high-touch Client Care or Technical Support role.
  • Exceptional communication skills and a passion for using automation and AI-driven tools.
  • Foundational knowledge of frontend web technologies (HTML, CSS, and JavaScript).

Bazaarvoice

Bazaarvoice creates smart shopping experiences by connecting brands and retailers with consumers through user-generated content and enterprise technology. Founded in 2005, the company is headquartered in Austin, Texas with offices globally and has been certified as a Great Place to Work in multiple countries.

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