Core Responsibilities:
- Serve as the clinical point-of-contact for vendors, ensuring alignment with study protocols and activation timelines during trial start-up.
- Collaborate cross-functionally with SSU, Regulatory, Legal, and Site Ops to develop vendor strategies and documentation workflows.
- Identify and troubleshoot vendor-related risks impacting clinical execution, escalating concerns through governance structures.
Operational Oversight:
- Guide vendors through training based on protocol requirements and clarify procedural expectations for internal teams.
- Document and track contracting timelines, vendor performance metrics, and escalation history in internal systems.
- Monitor vendor compliance with service level agreements and recommend process improvements for efficiency.
Strategic Contributions:
- Support relationship-building with sponsors, CROs, and site networks by ensuring consistent, high-quality messaging.
- Participate in SEV preparation and site activation readiness, applying creative problem-solving to meet deliverables.
- Develop tools and training materials to strengthen vendor onboarding and leverage historical data for pipeline planning.
Care Access
Care Access works to improve global health access by bringing research and clinical services directly to underserved communities through hundreds of locations and mobile clinics. This fast-paced, mission-driven organization collaborates with partners to reimagine how healthcare and clinical trials are delivered, fostering an inclusive culture where diverse backgrounds contribute to medical progress.