Job Description
UpGuard is looking for an IT and Security Operations Analyst to join their growing team. The role involves enterprise IT service health, general IT support and project work. Daily, weekly, and periodic IT and security checklists wil be performed, along with troubleshooting issues, documenting fixes, and raising follow-up actions as needed. A proactive approach to monitoring and actioning items in the IT support queue is critical, as well as delivering empathetic, solutions-oriented support across systems, hardware, and software. Identifying and proposing improvements as you gain business context will be important. Contribution to scripts, dashboards, and operational improvements will be apart of the role. A thoughtful, empathetic approach to end-user support across globally distributed teams will be crucial.
About UpGuard
UpGuard's mission is to make life easier for security teams by creating solutions that enable customers to identify, assess, and remediate cybersecurity risk.