Operations Data & Insights Manager

This role exists to lead a team of Data & Insights analysts and to partner with Senior Leaders across Specialist Services (Complaints, Financial Health, VAIB). They will collaborate with leadership teams to deliver the business strategy by creating insightful and impactful data and reporting which supports the business in managing risk and informs leaders so they can design and execute plans to deliver exceptional service for customers and create a positive colleague experience. Responsibilities include: Building the data and insights team across specialist services. Working alongside Operations Managers, Senior Managers and Directors to ensure the data analysis and identification of risks and opportunities are appropriately raised and implemented. Ensuring the accuracy of the data insights produced. Sharing data and insight using a storytelling approach. Actively support the strategies across complaints and vulnerable customers across Monzo. Building strong relationships across Monzo’s Data Insight Teams and Squads and collaborate in the most effective way that drives strong business change. Collaborate with Workforce Management teams to create opportunities to improve customer outcomes and business efficiencies.