Lead Customer Success Managers and oversee a portfolio of partnerships and scaled segments.
Build a unified 'Account Health' framework for every customer.
Professionalize CS operations to drive global retention through repeatable, data-driven playbooks.
Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a profitable shop into one platform. The company prides itself on innovation and approximately employs between 51-200 employees.
Lead, coach, and develop a team of Customer Success Advisors and Technical Leads.
Drive customer adoption, value realization, renewal readiness, and overall account health.
Serve as the Customer Success product SME for aligned PerfectServe solutions.
PerfectServe provides clinical communication and physician scheduling solutions in the health IT space. They have 400+ employees, 30,000+ customers, and $100 million+ in annual revenue. They foster a collaborative team with decades of experience, striving to delight customers every day.
Manage the day-to-day tactical execution of the Technical Implementation Specialist (T.I.S.) team.
Ensure projects are executed efficiently and timelines and deliverables are consistently met.
Serve as the first line of coordination and support for the T.I.S. team, escalating concerns and removing blockers.
CipherHealth is an award winning software company committed to enhancing care coordination and outcomes across the continuum. Since 2009, CipherHealth’s automated, scalable platform has empowered healthcare organizations to engage patients and care teams at every touchpoint.
Direct and oversee operations of the Enhanced Care Management program, including CalAIM performance and staff supervision.
Refine program policies, manage P&L, and develop KPIs to align performance with business objectives.
Collaborate cross-functionally with other departments and represent the organization externally.
Vynca provides comprehensive care for more quality days at home for individuals with complex needs. It is a close-knit community guided by core values of Excellence, Compassion, Curiosity, and Integrity, fostering a transformative movement.
Manage, coach, and develop a team of Customer Success Managers responsible for post-sales customer relationships.
Drive adoption and utilization of Onit products and services across the target customer base.
Serve as an escalation point for customer risks, challenges, and complex engagements.
Onit is redefining the future of legal operations through the power of AI by streamlining enterprise legal management, matter management, spend management and contract lifecycle processes. They are a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic and are looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
Conduct regular one-on-ones and performance reviews to promote employee growth and high-impact performance.
Act as the primary escalation point for member issues and complex (fertility-related) financial and billing issues.
Use your continuous improvement mindset to define and iterate on processes to drive efficiency and accountability toward KPIs.
Maven is the world's largest virtual clinic for women and families with a mission to make healthcare work for all. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs.
Monitor, prioritize, and coordinate clients’ overall status of technical support tickets and issues.
Proactively build strong relationships with key contacts of the customer operations organization.
Drive resolution for escalations, partnering with technical teams to bring issues to resolution.
Amwell transforms healthcare for all through technology and innovation. With almost two decades of experience, they serve large healthcare organizations in the U.S. and worldwide, fostering a culture of respect, inclusion, and collaboration.
Manage, coach, and mentor a team of 4 to 5 engineers, driving their career development and professional growth.
Collaborate with Product and Design to clarify requirements, shape scope, and prioritize effectively for Clinical EMR features.
Contribute code regularly, participate in architecture discussions, and model strong engineering habits.
Hint Health is a digital health company dedicated to supporting the growth and success of Direct Primary Care. Founded in 2013, HintOS platform supports thousands of clinics and networks across the nation providing care for over a million members.
Lead end-to-end enterprise solution implementations for healthcare partners, including EHR integrations, HL7 workflows, and API-based connectivity.
Act as trusted technical advisor, translating business needs into scalable architectures that combine APIs, HL7 integrations, and modern SaaS capabilities.
Coordinate cross-functional execution across engineering, product, and support teams to ensure smooth delivery of complex technical initiatives.
Our partner is a healthcare technology company focused on improving patient access and provider workflows through digital tools. They are a mission-driven organization with a collaborative, fast-paced culture emphasizing innovation and practical impact.
Own & Manage Provider Relationships : Serve as the primary point of contact for provider primary care partners.
Support Provider Recruitment Activities as Product SME : Partner with CA GTM team to execute a provider onboarding and training best practices.
Optimize Provider Success & Retention : Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform.
Counterpart Health is transforming healthcare with its AI-enabled primary care tool, Counterpart Assistant, that supports early diagnosis and management of chronic conditions. They drive value-based care at the speed of software with a team of value-based care and technology experts.
Lead, mentor, and develop a team of IT Engineers, including hiring, onboarding, and performance management.
Act as the final escalation point for complex IT Engineering and Helpdesk issues.
Drive implementation of strategic, systemic solutions to eliminate recurring issues and improve user experience.
Judi Health offers solutions for employers and health plans, including Capital Rx, Judi Health™, and Judi®. Together with our clients, they’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve.
Lead and grow high-performing platform engineering teams that deliver reliable, scalable infrastructure and operational excellence for Vanta’s products and customers.
Set technical direction and drive multi-quarter platform initiatives spanning infrastructure reliability, security, scalability, and developer experience across shared systems and services.
Partner closely with product engineering, security, and engineering leadership to identify organizational needs and deliver scalable platform solutions.
Vanta helps businesses earn and prove trust by empowering companies to practice better security and prove it with ease. They have a kind and talented team, and while some have prior security experience, many have been successful without it.
Own and evolve the operating model for Maven’s Client Support function.
Lead and develop a team of Client Support Associates.
Bring the operational perspective into Product and Engineering conversations.
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. They provide clinical, emotional, and financial support through a digital platform, trusted by over 2,000 employers and health plans, and they have an award-winning culture.
Lead and manage a team of engineering managers and software engineers, supporting their growth and performance through regular feedback and coaching.
Create a long-term technical roadmap, establish OKRs, and drive continuous improvement in engineering processes.
Collaborate across teams to ensure technical sustainability, manage priorities, and build a strong engineering culture.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a large remote-first financial technology company with a focus on innovation and people.
Lead and develop a team of Customer Success Managers.
Ensure customers operationalize NodeZero across their environments and workflows.
Engage directly with executive stakeholders to align on goals and long-term value.
Horizon3.ai is a cybersecurity company that enables organizations to proactively find and fix exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners.
Lead and grow high-performing platform engineering teams.
Set technical direction and drive multi-quarter platform initiatives.
Design and evolve internal platforms for product teams.
Vanta's mission is to help businesses earn and prove trust by making security continuous and verifiable. They empower companies to practice better security, automating security monitoring for compliance standards. Vanta has a kind and talented team.
Lead project planning and manage multiple, ongoing software implementations
Define project scope, goals and deliverables
Track project deliverables and manage risk and issues using appropriate tools
Experian is a global data and technology company powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries.
Build, lead, and mentor a team of CSMs supporting Enterprise customers.
Drive proactive outreach and intervention based on data insights.
Act as the voice of the customer to influence product and go-to-market strategy.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. They help organizations build faster, stay compliant, and eliminate risk. Chainguard is venture-backed by leading investors.
Define and evolve the Client Success service model for a portfolio-based segment.
Lead, coach, and develop a team of Client Success Managers responsible for a large portfolio of clients.
Partner cross-functionally with Sales, Product, Marketing, Operations, and Finance to improve the end-to-end client experience.
Included Health delivers integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone by breaking down barriers to provide high-quality care. They are an equal opportunity employer.
Partner with clinical stakeholders to align workflows and system design.
Lead, coach, and manage clinical application analyst teams.
Prime Healthcare is an award-winning health system headquartered in Ontario, California. It operates 55 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0 million patient visits annually and has over 60,000 employees and physicians.