Job Description
The Principal Program Manager leads a portfolio of high-impact initiatives that advance Twilio’s talent strategy and enable scalable, globally consistent people practices. Reporting to the Senior Director, Talent Management, this role operates as a strategic integrator, shaping and executing programs that enhance organizational capability, leadership effectiveness, and employee growth.
As a recognized expert in program management and change leadership, the Principal Program Manager defines frameworks, influences enterprise decision-making, and drives alignment across People, Business, and Executive teams to achieve long-term talent outcomes.
Shape and lead the end-to-end design, integration, and execution of global Talent Management initiatives that advance our skills-based strategy, retention of top talent, and high-performance culture. Define scalable frameworks, tools, and governance approaches that ensure consistency, quality, and measurable impact across programs.
About Twilio
At Twilio, we’re shaping the future of communications, all from the comfort of our homes, delivering innovative solutions to hundreds of thousands of businesses.