Senior Manager, Community Strategy- Star Trek™ Fleet Command

Community Marketing Strategy:

• Execute and evolve the global community strategy for Star Trek Fleet Command.
• Manage and optimize community surfaces such as Discord and Reddit.
• Support the development of community programs, including AMAs.

Cross-Functional Collaboration:

• Partner with Product Marketing to provide community insights.
• Partner with Player Experience (PX) to align community messaging.
• Collaborate with Product and Live Ops teams to ensure community is informed.

Voice of the Player & Feedback Systems:

• Gather and synthesize player sentiment across community platforms.
• Identify key trends, risks, and opportunities, and share actionable insights.
• Support feedback loops by helping communicate player concerns.

Team Leadership:

• Manage and develop a team of community managers and platform specialists.
• Set clear execution standards and support team growth and performance.
• Foster a player-first mindset and high-quality community engagement practices.