Job Description
As a Customer Success Manager for our Merchant Services team at Versapay, you will manage long-term relationships across a book of business by becoming our customers' trusted Versapay advisor. In this role, you will build strong relationships with our customers, develop a deep understanding of their business, and explore ways that Versapay products can support their objectives. You’ll also leverage the growing expertise of the entire ERP system to anticipate and resolve problems that allow a customer to grow with us.
You will own the customer lifecycle, facilitate training and enablement sessions, drive growth and retention, advocate for the customer, resolve customer problems, and propose improvements. The ideal candidate will have 5+ years of experience in a SaaS based Customer Success role with a background in Merchant Services.
About Versapay
Versapay turns accounts receivable (AR) into a competitive advantage by removing friction, unlocking working capital, and accelerating momentum for finance leaders.