Operations Support Specialist, Localization

CQ Fluency πŸŒπŸ—£οΈπŸ’

Remote regions

Europe

Benefits

Job Description

The Operations Support Specialist will be responsible for reviewing providers’ invoices, flagging any potential discrepancies, and adjusting the costs in the system. They will oversee monitoring and escalation of late or at-risk localization projects and serve as the primary point of contact for managing client complaints with empathy. This person will work with cross-functional teams to ensure priorities are aligned and issues are resolved promptly. They will also participate in generating reports and analyzing data to identify trends and support continuous improvement. This position requires a schedule of 9 am to 6 pm CET.

About CQ Fluency

CQ fluency offers culturally relevant language solutions tailored to regulated industries such as healthcare and life sciences in over 200 languages.

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