Promptly respond to customer and vendor inquiries and provide remote and onsite technical support.
Inspect and test machinery to ensure correct operations and accordance with all safety regulations and policies.
Investigate customer complaints to determine if a warranty claim should be approved.
Pyrotek is a global leader in high temperature materials, creating technologies, advanced engineered systems and innovative materials. Their global team has worked for decades to deliver solutions to customers in industries all over the world.
Provide daily remote technical support to customers to resolve equipment operation needs within production plants.
Manage each technical case from start to finish, from receiving and prioritizing calls to remote resolution and closure.
Identify recurring failures and prepare weekly activity reports by model, location, and client to propose countermeasures.
Videojet helps ensure products sold worldwide are authentic and safe for consumers in the food, beverage, pharmaceutical, and industrial markets. They are a global leader in the marking and coding industry, offering opportunities to develop your career in an innovative, customer-oriented company.
Develop new processes for medical devices and components.
Effectively and succinctly communicate task or activity status, assumptions, risks, timeline, and escalations cross-functionally and interdepartmentally, as required.
Lead cross-functional team to plan and implement changes and improvements to operational systems and processes.
Penumbra, Inc. is a global healthcare company focused on interventional therapies. They design, develop, manufacture and market innovative medical devices and have a strong focus on collaborative team culture.
Travel to customer sites throughout the United States, Canada and Mexico to install, service, troubleshoot and repair TRUMPF CNC fabricating machine tools.
Provide high-quality technical service to customers to ensure optimal sheet metal machine performance, documenting information and suggesting improvements.
Train customers to operate and/or service machines to ensure maximum productivity, acting as a TRUMPF Service ambassador to enable their business success.
TRUMPF is a family-owned, high-tech company with approximately 19,000 employees at 71 locations worldwide. They foster a culture of team spirit and mutual trust, encouraging employees to be forward-thinkers with unconventional ideas.
Supports Synapse products by troubleshooting issues and providing timely responses.
Works on 3rd party hardware, software, and network related issues.
Documents cases throughout the troubleshooting process.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions. They have over 70,000 employees across healthcare, electronics, business innovation, and imaging, guided by their Group Purpose of giving the world more smiles.
Provide expert front line support to all internal and external customers to strengthen customer satisfaction and contribute to positive surgical outcomes.
Analyze and troubleshoot complex Robotic problems using remote diagnostics or over the telephone; some on-site or in-house service support may be required.
Record requests for service and actions taken using computerized and manual documentation systems to provide historical service records and identify trends.
Intuitive believes that minimally invasive care is life-enhancing care, expanding the potential of physicians to heal without constraints. They are a pioneer and market leader in robotic-assisted surgery, striving to foster an inclusive and diverse team, committed to making a difference.
Perform installations and start‑ups of SCM machinery at customer and dealer sites.
Execute preventive maintenance, repairs, and both warranty and billable service interventions.
Provide operational training to machine end users.
SCM Group, Inc. is a renowned leader in the manufacturing of advanced industrial woodworking machinery, with a rich history dating back to 1952. The company supports a global network of subsidiaries and distribution channels, providing innovative solutions and exceptional technical support to woodworking professionals worldwide.
Guide customers through product operation, configuration, and best practices.
Troubleshoot hardware, software, and networking issues efficiently.
Deliver timely solutions and ensure customer satisfaction.
Cadwell specializes in products that directly impact patient care in clinical neurophysiology and sleep medicine. They are a collaborative, mission-driven team that invests in employee growth.