Job Description
As a Technical Support Specialist, you'll be the frontline hero ensuring our customers receive exceptional technical assistance with Eve's legal AI solutions. You'll manage critical support tickets, resolve bugs, and facilitate feature requests while maintaining our commitment to rapid response times and customer satisfaction. Responsibilities include ticket management by responding to customer support tickets within our 2-hour SLA, bug resolution, feature request coordination, giving support with system implementation, and maintaining documentation and escalation management.
About Eve
Eve is redefining what’s possible in legal technology with AI-driven solutions that elevate how law firms operate, serve clients, and grow.