Job Description
Manage and resolve customer support cases independently, maintaining an average Time to Resolution (TTR) of 5 business days for standard cases. Use SQL/SOQL and product tools to analyze, diagnose, and troubleshoot customer support requests with precision and efficiency. Provide timely, clear, and empathetic communication to customers, ensuring they feel heard and valued throughout the support process. Partner with Engineering and Product teams to identify and resolve recurring technical issues, reducing engineering dependency by 10%.
About People.ai
People.ai is an AI-powered foundational data platform that helps customers unlock go-to-market success & growth by providing teams with solutions built specifically for their needs.