Job Description
The Technical Support Specialist is responsible for analyzing, installing, configuring, and maintaining network infrastructure while supporting field technicians, guiding setup, documentation, and ensuring devices meet business needs. The following include but may not be limited to the duties and responsibilities of the role: Configure multi-site switching, routing, and wireless environments (voice, data, video) under supervision. Assist with setup of firewalls, VPNs, and security appliances for business applications. Diagnose and resolve complex issues remotely across PCs, mobile devices, and POS systems. Troubleshoot network, software, telephone, and security system issues. Provide technical support to customers and vendors. Log activities, including user details, issue summaries, and progress updates. Follow documented workflows and project plans. Support new technology projects by reviewing data and executing tasks. Configure customer equipment remotely and onsite. Participate in project meetings and provide updates. Collaborate with customers, vendors, sales, and engineers to resolve project issues. Install, repair, and optimize corporate hardware and equipment. Escalate urgent issues and report IT policy concerns. Provide timely status updates and verify technician activities. Understand customer budgets and contracts. Complete project checklists and build strong relationships with customers and technicians.
About New Era Technology
New Era Technology securely connect people, places, and information with end-to-end technology solutions at scale.