Source Job

• Define and evolve a practical support operations roadmap aligned to company priorities.
• Own the structure and ongoing optimization of Salesforce Service Cloud.
• Build reporting that provides visibility into support demand, trends and product pain points.

Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. They have helped over 150 customers maximize revenue, streamline operations, and maintain compliance. They are located across more than 120 countries.

• Lead end-to-end process improvement initiatives.
• Design and document future-state processes.
• Define and track KPIs to measure the effectiveness of process changes.

They help companies streamline the hiring process. The job posting does not mention company size or culture.

• Lead and develop a team of Operations Supervisors across frontline and escalation functions.
• Own performance against key operational metrics including service levels, quality, and customer satisfaction.
• Partner with WFM, Training, Product, and Engineering teams to improve operational performance and customer outcomes.

Honk is a technology-driven roadside assistance platform connecting enterprise customers with a nationwide network of independent service providers. We are a PE-backed, scaling fast remote-first company aggressively investing in automation and AI.

• Oversee, manage, and continue to iterate on end-to-end delivery of Devoted’s card-based and supplemental benefit offerings to drive a compliant and financially optimal member experience.
• Set and monitor KPIs for card-based and supplemental benefit administration and delivery.
• Partner cross-functionally with Devoted Member Experience, Guide, Integration Ops, and tech teams to drive improvement.

Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. Founded in 2017, they've grown fast and now serve members across the United States.

• Motivate, coach, and develop professional individual contributors and supervisors who support the customer experience at Rover.
• Partner with workforce management at both Rover and BPO partner sites teams to organize, prioritize and schedule work assignments to meet business needs.
• Review customer contacts and identify ways to improve the customer experience, as well as own escalated customer contacts and resolve them.

Rover connects pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, they are a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. They were named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal.

• Lead Lean Six Sigma projects, aligning with strategic priorities.
• Apply methodologies to improve quality, efficiency, and customer outcomes.
• Partner with leaders to identify opportunities and develop clear problem statements.

Coface helps companies navigate uncertainty by empowering them to make the right decisions and trade smarter in a complex world. They are an international organization of 5,200 experts representing 80+ nationalities in 58 countries with a culture of learning, collaboration and inclusion.

• Support the coordination of CX service delivery and daily operations in alignment with SLA requirements.
• Monitor service requests, tickets, shifts, and operational metrics to ensure timely response and issue resolution.
• Collaborate with internal teams to identify opportunities for service improvements and operational efficiency.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises and retain nearly 1000 full-time professionals, experiencing annual growth rate exceeding 25%.

• Partner daily with BPO leadership to own performance rhythms; manage outcomes by ensuring BPO teams embody and amplify Wealthsimple’s brand, values, and standards.
• Own daily operational monitoring—tracking service level adherence, quality, CSAT, and handle time; diagnose root causes.
• Lead and prepare operational reviews with partners; approach problems from first-principles to identify and lead initiatives.

Wealthsimple's mission is to help everyone achieve financial freedom – by making financial services simple, transparent, and low-cost. We're Canada's largest fintech, trusted by over 3 million clients with more than $100 billion in assets. They move fast, own their work, and care deeply about the people using their products.

• Own the customer experience and handle customer tickets, escalations, billing questions, bug reports, and product education.
• Scale support through AI and self-serve by spotting repetitive ticket categories and building human-in-the-loop workflows.
• Develop the team by managing one full-time support IC plus contractors and VAs, setting role clarity, goals, and performance expectations.

Instrumentl is a profitable SaaS platform that helps nonprofits discover, track, and win grant funding. They are a hypergrowth, YC-backed company with over 5,500 customers and are committed to building something that matters.

• Manage platform operations, analyze support requests, and prioritize technical resources.
• Lead client operational status reviews, build relationships, and ensure client satisfaction with Managed Services.
• Assist with commercial documentation, track project run rates, and identify relationship expansion opportunities.

TTEC Digital pioneers engagement and growth solutions to fuel exceptional customer experience (CX). It has over 1,800 employees. TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

• Partner with functional leads to improve processes, workflows, and tools for scalable operations.
• Develop insightful reporting and data insights for the Client Advisory Services team and leadership.
• Help design and improve processes and manage post-sales tools that support scalable operations.

Optro is a leading audit, risk, ESG, and InfoSec platform, having surpassed $300M ARR and continuing to grow. They are one of the 500 fastest-growing tech companies in North America for the seventh year in a row and their customers love them.

• Drive alignment across teams and systems to ensure execution stays focused on the highest-impact work.
• Own GTM program portfolio and prioritization, ensuring the highest-impact initiatives are prioritized, resourced, and executed.
• Build and track metrics that connect system performance to business outcomes.

Fleetio provides a modern software platform that helps organizations worldwide manage their fleet operations. They are on an exciting trajectory as a company and are a proud founding member of the Rails Foundation.

• Oversees the day-to-day execution, coordination, and management of program operations.
• Manages workforce operations, monitoring performance metrics, supporting staffing and deployment activities.
• Supports issue resolution and maintains awareness of evolving program requirements.

Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Founded in 2012 and based in Alexandria, Virginia, they employ 300+ nationwide and support more than a dozen agencies.

• Partner with SOC leadership to develop an understanding of analyst workflows and translate that understanding into a prioritized improvement agenda.
• Own the identification, prioritization, and delivery of process and tooling improvements across SOC functions.
• Build and maintain reporting infrastructure that surfaces meaningful SOC performance signal.

Huntress is a remote-first team founded in 2015 by former NSA cyber operators, working to make enterprise-grade cybersecurity accessible to businesses of all sizes. They secure more than 5M endpoints and 11M identities worldwide fostering a culture of inclusivity where every single member of the team is valued.

• Provide assistance to the process owners to identify improvement opportunities.
• Manage operational information of the business areas, leveraging technology when necessary.
• Leads process redesign workshops and facilitates knowledge of process mapping and business process reengineering.

Qualfon is a business process outsourcing (BPO) provider. We focus on providing exceptional customer experiences and improving our client's processes.

• Own and maintain the roadmap for Zendesk and related tooling across clinical, records management, member support, and provider support.
• Work closely with clinical and service team Leads through workflow mapping and discovery sessions to identify bottlenecks and automation opportunities.
• Evaluate and prioritize AI agent opportunities in Zendesk and other platforms, assessing feasibility, ROI, and operational risk.

Vida Health is a virtual, personalized obesity care provider that utilizes evidence-based treatment to help patients manage obesity and related conditions. Vida's team takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.

• Supports the Retrieval Operations team with new technology initiatives and system issue triage.
• Develops and delivers progress reports, proposals, and requirements documentation.
• Manages project dependencies, critical paths, milestones, and deliverables.

Cotiviti enables healthcare organizations to deliver better care at a lower cost through advanced technology and data analytics. They work with more than 180 healthcare payers.

• Help improve application health and reliability by building dashboards and analyzing operational trends.
• Build operational processes for Incident, Problem, and Change Management that are pragmatic and lightweight.
• Connect systems, data, and teams to reduce fragmentation across tools and improve operational visibility.

Turnitin partners with educators and institutions to develop learning integrity solutions. They are a global organization with team members in over 35 countries and have a remote-first culture and a diverse community of colleagues who desire to make a difference in education.

• Define support obligations across each partnership.
• Design the support model.
• Own the operational infrastructure.

Bastion builds regulated financial infrastructure for modern businesses. Bastion's full stack product suite covers stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails, with the flexibility to deploy individual capabilities or combine them end-to-end.

• Oversee day-to-day maintenance operations, work order management, and vendor coordination.
• Build and implement scalable maintenance workflows and operational systems.
• Lead, mentor, and support maintenance coordinators and operational staff.

OurAssistants connects U.S.-based property management companies with highly skilled virtual professionals. They are committed to building high-performing remote teams that deliver operational excellence.