Job Description
Monitor and maintain the Brightspeed transport network. Open trouble tickets and works the repair of network equipment/facilities with field operations, tech support and other work groups. Skilled in equipment-specific maintenance procedures and can assist field ops in card swaps and equipment restoration. Lead in driving equipment and facility repair and understand Optical/DWDM transport network topology and/or digital loop carrier (DLC). Can make final go/no-go decisions on maintenance based on current network status. Analyze network events and identifies critical issues, setting appropriate priorities to maintain 99.9999% network reliability. Able to follow MOPs, anticipate problems, and take corrective action proactively and understand and research technical issues through vendor documentation. Thorough understanding of telecom, network topology and Brightspeed repair procedures. Work with minimal supervision in NOC environment, sometimes for extended hours and is available to work all hours in a 24x7 environment.
About Brightspeed
Brightspeed provides fast, reliable internet connections and customer experience in twenty states throughout the Midwest and South.